Terms and Conditions

Welcome to Insite Mind.  Also known by the name Insite Mentoring and Intuitive Coaching PTY LTD (ACN 600 096 633).  Insite Mind provides the services and products available on this website to you subject to the following terms and conditions. By accessing or using our website, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions. If you access only a portion of this site and thereby bypass this agreement, your use of this site still binds you to these terms and conditions. For this reason, we encourage you to review these terms and conditions whenever you use this site. If you do not agree with any of these terms and conditions, we encourage you not to use the www.insitemind.com.au website.

Insite Mind reserves the right to change these terms and conditions without prior notice. By accessing this website, you are bound by the most current version of the terms and conditions. For this reason, we encourage you to read these terms and conditions whenever you use this website.

Intellectual Property and Copyright

All content available on this website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and software, and the compilation thereof (the “Content”) is the property of Insite Mind and is protected by Australian and international copyright laws. The trademarks, logos and service marks displayed on this website (the “Trademarks”) are the registered and unregistered marks of Insite Mind our affiliates, our licensors or our partners, in Australia and other countries, and are protected by Australia and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by us. You may not use Insite Mind's or its partners’ or affiliates’ trademarks and trade dress in connection with any product or service without the express permission of Insite Mind.

The Content of this website, and the site as a whole, is intended solely for personal, non-commercial use. You may download, print and store selected portions of the Content, provided you (1) use these copies of the Content only for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Insite Mind retains all its intellectual property rights in any Content you download from this website.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Insite Mind.

Links to Third Parties

We are not responsible for the content of any other websites linked to or from this website. We provide links on this website for your convenience only and do not endorse the referenced content, product, service or supplier. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of other websites linked to or from this website, nor do we assume any responsibility or liability for the actions, content, products or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. Carefully review the terms and conditions and privacy policies of all other websites that you visit.

Pricing

PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The prices displayed on the www.insitemind.com.au website are quoted in AUD dollars and are inclusive of GST.  If you are ordering from any other currency once selected country the price will be reflective of the currency of that country. All transactions are processed in AUD and will be converted at checkout. GST is applicable to all orders.

While Insite Mind strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event a product or service is listed at an incorrect price due to a typographical error, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. In the event that an item is mispriced, Insite Mind, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account for the amount of the incorrect price.

Orders

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Insite Mind reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account or the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Please also review our Shipping and Delivery Policy and Returns Policy before you place an order.

Returns Policy

Insite Mind does not supply goods on a sale or return basis. We are not obligated to refund items unless they are defective or damaged. We will of course meet all our obligations under the Australian Consumer Law. We go to great lengths to ensure the quality of our products and your satisfaction with them. We do not refund on change of mind or dislike of products.

Orders within Australia

Incorrectly dispatched products will be credited for in full, if returned to us promptly (2-3 days) and unopened. Postage is not refundable on returns. All of our orders are traceable through eParcel tracking.  A tracking number is emailed to you upon fulfilment of your order.

Please note with the tracking of your order, you are responsible for organising safe drop to be removed, via the MyPost app or your tracking number link, should you not want your order left at your delivery address unattended. It is not the responsibility of Insite Mind if an order has been left via safe drop and can not be found or is assumed stolen. The onus is on the customer to follow up with Australia Post. For large orders sent via a courier, signing on delivery or assigning someone else to sign is the responsibility of the customer.  It is not the responsibility of Insite Mind if an order is signed for incorrectly.

If an incorrect address has been entered and the product is returned to Insite Mind the onus is on the customer to pay for the item to be reshipped. Insite Mind is not responsible for shipping costs of any items with incorrect addresses entered. 

Parcels that are left unclaimed at the post office and returned to Insite Mind will be charged to the customer to be resent. 

Shipping and Delivery Policy

All prices displayed on this website do not include shipping costs.

We aim to fulfill express orders within one business day and standard postage orders within 3 business days. Please note that during busy sales periods, there may be delays due to the high volume of orders.

Orders containing a pre-order item will be fulfilled according to the pre-order time frame. Should there be any further delays, you will be contacted via email.

We charge the following shipping rates per order:

AUSTRALIAN SHIPPING

Costs and Time Frames

For orders within Australia flat rate standard post is AUD $9.95 or express rate AUD $14.95.

Orders over $50 qualify for free standard shipping.

We reserve the right to change the shipping prices at any time, without notice.

We aim to fulfill express orders within one business day and standard postage orders within 3 business days. Please note that during busy sales periods, there may be delays due to the high volume of orders.

Orders containing a pre-order item will be fulfilled according to the pre-order time frame. Orders that go over the pre-order timeframe by 3 days or more will be upgraded to express shipping for free.

For an updated estimate of Domestic shipping times please see Australia Post's Domestic Delivery Times here Please note that we ship from Perth, Western Australia.

Large or Heavy Orders

Large orders, that require more than one package or that weigh too much to be sent via Australia Post, will be sent via a courier and will require a signature upon delivery. On average couriers can take 6 to 8 business days to deliver. Please note that events such as extreme weather, train derailments and other unforeseen events can cause delays.

On occasion, if the estimated courier delivery times are excessive, we may make the decision to send your order as separate parcels via Australia Post, with different tracking numbers. We will attempt to contact you to notify you of this, should this decision be made. 

Express Post is not an option for orders that need to be sent via a courier, unless the customer is happy to contribute to courier express pricing. Large or heavy orders that have paid for express shipping will be packed and shipped as a priority over free standard shipping orders. Alternatively we can send your order as separate Express Post parcels via Australia Post. This does however mean items will have separate tracking numbers and may not arrive together. 

Please note that couriers do not deliver to PO Boxes.

If you place a large order it is preferred that you provide a contact number at checkout, so that we can contact you quickly should we need to.

INTERNATIONAL SHIPPING

For orders outside of Australia flat rate standard post is AUD $14.95 or express rate AUD $24.95.

Orders over $50 qualify for free standard shipping.

We reserve the right to change the shipping prices at any time, without notice.

We aim to fulfill express orders within one business day and standard postage orders within 3 business days. Please note that during busy sales periods, there may be delays due to the high volume of orders.

International Shipping has two options.

1 –  Standard shipping with an estimated time frame between 21 – 28 days 

2 – Express Shipping with an estimated time frame 10 – 14 days

For an updated estimate of International shipping times please see Australia Post's International Delivery Times here

Please note that our orders are shipped from Australia. Tracking is only available if express option is selected once your item has been scanned by Australia Post and again once it reaches and is scanned in the country of destination. 

There may be a period of time where tracking is unavailable while the product is in transit if standard shipping has been selected. Please note that there may be a period of 2 weeks while the order is in transit where it is untrackable. 

This is the standard procedure for orders sent via Australia Post to external carriers. 

If you have queries about your order – our orders team can be reached via email hello@insitemind.com.au 

Duties and taxes are assessed by customs and are the responsibility of the customer. Insite Mind is not responsible for additional taxes in countries outside of Australia. 

UK ORDERS

For UK orders the consumer is responsible for customs on goods valued at more than £15.  For parcels over this amount or more may be subject to UK customs fees, payable by the receiver. 

Orders Returned to Sender

If an incorrect address has been entered and the product is returned to Insite Mind the onus is on the customer to pay for the item to be reshipped. Insite Mind is not responsible for shipping costs of any items with incorrect addresses entered, this includes unit or apartment numbers left off your delivery address. 

Parcels that are left unclaimed at the post office or at customs and returned to Insite Mind will be charged at cost to the customer to be resent. 

For an incorrect order returned Insite Mind agrees to  pay the fines associated and issued by the carrier and will not charge the customer for this fine. 

Shipping Status

Once your order ships, you’ll receive a shipping confirmation email that includes your tracking number. Please check your spam folder if this email is not received as it sometimes lands in there.

Contacting Insite Mind about this website

If you have any questions about these terms of use, the practices of this site, or your dealings with this website, you can contact: hello@insitemind.com.au

Disclaimers

Our website is presented “as is.” Insite Mind makes no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including, but not limited to, warranties of merchantability, non-infringement or fitness for a particular purpose, unless such representations and warranties are not legally excludable. You agree that Insite Mind will not be responsible or liable, under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the website; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failure or malfunction which may occur in connection with your use of the website, including during hyperlink to or from third-party websites; or (f) events beyond our reasonable control. Further, to the maximum extent permitted by law, we will not be liable for any indirect, special, incidental or consequential damages of any kind (including lost profits) related to the website regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).

Insite Mind makes no representation that content provided on this website is applicable or appropriate for use in locations outside of Australia.

Insite Mind assumes no risk or responsibility for your use of any of the content provided on this website.

The information contained on this website referencing ingredients, processes, medicines and treatments is intended as an educational aid only. It is not intended as medical advice for individual conditions or treatment. It is not a substitute for medical advice, nor does it replace the need for services provided by medical professionals. Insite Mind recommends speaking with your doctor or pharmacist before changing your personal care regimen or taking any drugs or medicines. Only your doctor or pharmacist can provide you with advice on what is safe and effective for you.

Limited Liability

Under no circumstances shall Insite Mind or any of its employees, directors, officers, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this website.

This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortious action, even if an authorized representative of Insite Mind. Has been advised of or should have known of the possibility of such damages.

If you are dissatisfied with this website or any content on the site, or with these terms and conditions, your sole and exclusive remedy is to discontinue using this website. You acknowledge, by your use of this website, that your use of the site is at your sole risk.

Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Insite Mind. Under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100.00).

Enforcement of Terms and Conditions

By accessing and using this website, you agree that your access to and use of this website are subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to Australia.

Actual product packaging and materials may contain more and different information than what is shown on our website. Ingredients are subject to variability and my vary depending on what is available. We recommend that you don’t rely solely on the information presented and you always read labels, warnings and directions before using or consuming a product.

When you read anything on this website, you must remember that we are not licensed physicians. We cannot diagnose or prescribe for you. We can make no disease claims. If you have any illness, disease or chronic health condition, you should seek out a trained professional. Therefore, the limited information on this website is for informational purposes only, and you should never rely solely on the information here. You remain responsible for what you do with this information, determining for yourself if you might benefit from anything here, in pursuit of your health and wellness goals. The informational content we provide is based exclusively on our own research, opinions, and personal experience. It is not intended to diagnose, treat, and/or take the place of medical treatment prescribed by a doctor or medical professional.
Any application of the information on this site constitutes the explicit waiver of any liability on our part.